The media often focuses on the quality of healthcare services such as hospitals, doctors and Live In Care London companies such as https://www.guardiancarers.co.uk/services/live-in-care, and this is a very valid consideration as it often requires looking after vulnerable individuals.For care services their inspections will help to inform them of any changes that they may need to make in order to either meet or exceed the expected standards. When it comes to hospitals the situation can be slightly different and there seems to be an expectation of making people happy. This does not always fit with the need to make them better!
Here are some of the issues that are facing hospitals in particular when it comes to user experience. Thankfully carer services have at their core the focus on making their clients happy as well as providing them with the help and attention that they need.
Improving the Overall Experience
When healthcare is performing properly, hospitals are clean, they have a good record when it comes to making patients well again, and they will have a good reputation for providing a high level of healthcare. Why is there such a focus on making visitors happy instead of well?
According to The Atlantic, nurses and doctors should be on hand to help people get better. Recent research shows, however, that they are now putting a lot of effort into delivering improved patient-centered care services instead of actual healthcare services. While patients do want to experience a certain level of compassion and friendliness when getting treatment, they do not want to have their health suffer as a result.
Change in Focus
The Centers for Medicare and Medicaid Services (CMS) released a mandate that outlined a need for hospital staff around the country to consider the patient’s experience in the hospital setting, which is a reasonable request. However, what they weren’t prepared for is that in the wake of this request, these new methods of providing patient-orientated services has actually ended up harming patients’ health.
While a pharmaceutical services provider won’t be affected by the instructions to ensure patients enjoy their experience, hospital staff have changed the way they provide healthcare services. While no one is complaining about the extra attention given to patients’ needs, a more equal balance needs to be found.
For nurses working in hospitals who come into contact with patients on a daily basis, delivering high-quality patient care requires them to find a balance between providing them with the care that they need whilst also ensuring that they are satisfied with their overall experience.
Carers can continue to work in their existing manner and will help to bring happiness and joy to those who need extra support in order to maintain their independence for a while longer.