Use mystery shopping as a way to improve the performance of your team, and not only to measure output. Mystery shopping can be used as a tool to make sure that the team is delivering a good customer experience. read more

Many people believe that it’s harder to drive a van than it is to drive a car, and to some extent this is true. After all, you don’t have the same visibility in a van, and the vehicle is larger. … read more

It’s time to think about gifts for your family and friends as Christmas is fast approaching. Even though it’s difficult to choose gifts for your closest friends and family, what about when you need to send gifts abroad? It requires … read more

Whereas we typically associate woollen clothing with Autumn, Winter, and colder weather, it also makes for a great transition piece between seasons. Lightweight items can even be an excellent option for warmer weather. Image credit Advantages of Wool Wool acts … read more

If you live in the UK but are fed up with the rising bills, the bad weather and the poor work/life balance, you may be dreaming of moving away for a better life. For anyone who watched the recent drama … read more

There are many reasons why you should get your boiler serviced annually, but keeping your family safe is the most important. Treating it to a regular service will help to ensure it runs without fault as a temperamental boiler can … read more

Customer service professionals often encounter concerned or dissatisfied customers who are looking for resolution and support. How these professionals handle those challenging interactions can make a huge difference in their ability to successfully resolve the issue and meet organisational goals. … read more

You need your art studio if you need space as an outlet for your creative desires. Not many of us have oodles of spare room, but there are some great ideas you can practice to make space for your artistic … read more

A well-designed prospectus is essential, but many schools think of something other than professional marketers. However, like any business, schools must develop their ‘brand’ and gain confidence in selling themselves and their best attributes, ethos, and values. Image credit Here … read more

Dorset is known for its countryside and beautiful coastline and it is no wonder lots of people look to move to this area of the country. If you find a place that needs doing up or look to extend your … read more